Contact Us
Got a question about something you read on nyscasa.org, spotted an error, or want to flag a new casino for review? This is the place. We built this site to help people in the US compare online casinos honestly, and reader input — corrections, tips, questions about a specific offer — genuinely shapes what we publish.
How to reach us
The quickest way to get in touch is by email at [email protected]. Tell us what page you're referring to and what you'd like clarified — that lets us look into it and reply properly rather than sending a generic response. We read every message, though during busy periods it may take a little longer than usual to get back to you.
What we can help with
- Review accuracy: If a bonus term, editorial rating, or detail about one of the casinos listed on the site looks out of date, let us know so we can check it against the operator's current terms.
- Site content: Questions about how we cover licensing, payment methods, or game categories on our review pages.
- Suggestions: If there's a topic you think we should cover — a payment method we haven't mentioned, a state-specific rule, or a casino you'd like us to look at — we're open to hearing it.
- Corrections: Spotted a broken link, an outdated bonus figure, or something that no longer matches the operator's site? Flag it and we'll review it.
What we can't help with
We're an independent comparison site, not a casino operator, so there are limits to what we can resolve directly:
- Account issues, deposits, or withdrawals: These sit with the individual casino, not with us. If you have a dispute over funds, a delayed withdrawal, or a login problem, you'll need to contact that operator's own customer support team directly — most offer live chat or email support listed on their own site.
- Bonus terms and eligibility: We summarise offers as accurately as we can, but the operator's terms and conditions always take precedence. Always read the bonus terms before claiming an offer, since wagering requirements, expiry dates, and withdrawal caps vary by casino and can change without notice.
- Personal gambling concerns: If you or someone you know is struggling with gambling, this contact address isn't the right channel for support. See the section below instead.
If gambling has stopped being fun
Online casino games — slots, table games, live dealer rooms — are entertainment products with a built-in house edge, and outcomes are never guaranteed. If gambling is affecting your finances, mood, or relationships, it's worth stepping back. Most licensed US casinos offer deposit limits, time-out periods, and self-exclusion tools directly in your account settings, and national organizations such as the National Council on Problem Gambling can point you toward state-specific support services. We go into this in more depth on our responsible gambling page, including how to set limits before you play and where to find help.
Before you email us about a specific casino
To help us answer faster, it's useful to include:
- The name of the casino and the page you're referring to
- What detail seems incorrect or what you'd like to know more about
- Any screenshot or link that shows the current information (if the query is about a bonus term or rating)
This isn't required, but it usually means a quicker, more useful reply than a general enquiry.
Other pages worth checking first
Some common questions are already answered elsewhere on the site. If you're trying to understand how we work or what our rankings are based on, our About Us page explains our approach. If your question relates to site use, offer terms, or liability, our Terms and Conditions page covers that in detail. And if you're specifically looking for options outside the standard US-licensed market, our page on Non GamStop casinos may answer it without needing to email us at all.
A quick note on what this site is — and isn't
Online Casinos is an independent review and comparison resource. We don't process deposits, withdrawals, or account verification, and we don't operate any of the casinos listed on the site. Our job is to research licensing, bonus terms, payment options, and game selection so you can compare them side by side — the actual gambling relationship is always between you and the licensed operator you choose to play with.